Note: Due to COVID-19, we are experiencing unexpected delay beyond our control in some of the shipments. We are doing our utmost to ensure as little as a delay as possible to you. 

FAQ's

Why is my tracking number not working?

Tracking numbers data may take up to 48 hours to update. If the delay has exceeded the average duration, feel free to contact us.

Why hasn't my order shipped yet?

On average it takes us 2 to 5 business days to process, communicate with our courier partners before we ship it out, so don’t worry about it. You will receive the dispatch details once your order is shipped. If the time has exceeded the average duration, feel free to contact us.

What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more details visit our Refund and Returns Policy page.

What to do If I Have Missing Items In My Order?

If something is missing, please immediately mail us at hello@trespire.com or fill the form on our Contact Us page. 

What If I Input The Wrong Shipping Address?

Email us at hello@trespire.com as soon as possible. We might be able to take care of it. However, we can’t guarantee anything in this case, as all of our items are usually processed within 1-2 business days. If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and we’ll try to help in any case. We know how frustrating it can be to pay for something you can’t use.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Do you offer promotional or affiliate opportunities ?

Yes,We do and we’d love to hear from you! 👋. For more details you can mail us at hello@trespire.com or fill the form on our Contact Us page.

If your query isn’t resolved yet, feel free to Contact Us.